Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your receipt of purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, order must be unused and wand must be working properly (same condition that you received it). It must also be in the original packaging.

Additional non-returnable items: - Gift cards

To complete your return, contact our Customer Support staff at

contact@clingman.co within 90 days of delivery.

703-801-3515

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 5 business days, and a credit will automatically be applied to your credit card or original method of payment, within a specific time period of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at https://clingman.co/

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@clingman.co

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.